Customer care
Customer care
Shipping & Delivery
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Estimated Shipping Time
United States
10-20 Business days
Tracking information
You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
If tracking says “no information available at the moment”. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Refund & Return Policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refund
If you did not receive the product within the guaranteed time (30 days) or you received the wrong item, you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message to info@miaandcoco.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchange
If for any reason you would like to exchange your product, you must contact us at info@miaandcoco.com and we will guide you through the steps. Please do not send your purchase back to us unless you have filled our exchange form.
Shipping & Delivery
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Estimated Shipping Time
United States
10-20 Business days
Tracking information
You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
If tracking says “no information available at the moment”. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Refund & Return Policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refund
If you did not receive the product within the guaranteed time (30 days) or you received the wrong item, you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message to info@miaandcoco.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchange
If for any reason you would like to exchange your product, you must contact us at info@miaandcoco.com and we will guide you through the steps. Please do not send your purchase back to us unless you have filled our exchange form.
